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Return/Exchange Policy

If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund within *14 days of the ship date. However, we cannot accept garments that have been worn, washed, or altered. When you return your purchase for refund/exchange, you must include the invoice with your package as well.

Jubilee Couture recommends that you send back your return with insurance and tracking information. That way you are protected from the possibility of loss during shipping. Returns take approximately 7 business days to be processed once received. Shipping and Handling charges are not refundable. Please keep in mind that it takes 7-9 business days for your refund to be posted to your credit card. 

Send all return/exchange merchandise to: 

Jubilee Couture

1458 S. San Pedro St. #156
Los Angeles, CA 90015

 

Exchange Instruction
If you want to exchange your purchase with something else from our website, it basically works just same as returning your purchase. You can return your original purchase and make a new purchase from JubileeCouture.com , we issue refund on your returning purchase as soon we received returning package.


Damaged Items
Jubilee Couture does take pride in the products we ship out! If you find your item to be damaged or defective, please contact a customer service representative BEFORE returning your item so that we may further assist you accordingly.

Refused Packages
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.

Sale Items
All items on sale are final, and are not eligible for return/refund/exchange.